What can we help you with today?

Find step-by-step guides, troubleshooting tips, and feature explainers

Block Orders for Prospective Accounts

Order Processing

Block Orders for Prospective Accounts

Admin can enable a setting to block orders from being placed for "prospective" accounts.

Last updated on 25 Jun, 2026

When the feature is enabled, Reps and Admins will not be able to place orders for "Prospective" accounts.  

When creating a "new order", users can type the account name & see the account in the dropdown but the account cannot be selected. The user will get a notification alerting the user that the “Orders cannot be started for prospective accounts. Please contact your Admin.”

The flag would need to be removed by an Admin user for the order can be placed for that account.

ADMINS: To block orders for Prospective accounts:

  • Navigate to the Admin panel (My Account > Manage > Edit)

  • Under the Warehousing / Order Entry section, enable the Order Entry: Block Order on Prospective Accounts? setting

  • Click Save

Was this page helpful?
Previous

Insufficient Inventory Notification

Next