A known issue exists when a QB Purchase Order is edited to include a different product after it was initially imported into Vinosmith. When the Purchase Order is updated, a product (Product A) is removed, and another product (Product B) is added, the Product A value is orphaned, and any Vinosmith captured on-order value is stuck. This is because there is no longer a reference to that Product A value (only Product B now), and Product A is orphaned.
To resolve this issue:
Navigate to My Account
On the left-hand side, click Manage
Click Request Fetch under the QuickBooks section
Click the red Reset Pre-Arrival & On Order in the top left-hand navigation
This will delete ALL pre-arrivals tagged as having come from QBO
This sets ALL inventory on-order values to 0
After clicking that button, we suggest requesting a Purchase Order fetch for a covering time period.