The Zero-out Lines feature sets all line items on an invoice to $0. This feature also allows admin users to mark invoices as paid.
To zero out the line items on an invoice:
Navigate to the Orders page
Select the Invoice
Click the Zero-out Lines link on the left side panel of the page
Select one of the Quick Setup Options or toggle the options manually
Void & Zero-Out
Paid Status = Close Invoices (Mark Paid)
Void Status = Yes, mark the invoice as voided
Inventory Handling = Do Nothing: keep inventory as-is (in a deducted state)
Zero-out only (is this a sample order?)
Paid Status = Keep Invoices Open (if applicable)
Void Status = No, do not mark the invoice as voided
Inventory Handling = Do Nothing: keep inventory as-is (in a deducted state)
Click Perform
When an invoice is voided, the void status cannot be reversed. However, the payment status and inventory adjustments can be changed.
Notes:
This is an admin-only feature.
This option is available for both confirmed and unconfirmed orders.
Voided invoices do not appear in any reports.
This feature does not affect the quantity of the order
To change the payment status:
Click the Update button
Change the Payment Status field to the appropriate status
Click the Update button